Yes, guest orders are accepted.

Please send an email to info@kanela.ch, so that we can delete your account and your customer information.

Click "Not a customer yet? Register here."

Each email address can only be registered once. If you see the message “This email address is already in use,” select “Already a customer? Please log in here.”

Click "Forgot Password." Enter your email address; you will then receive a link to reset your password. If you do not receive an email, please check your spam folder.

If you have not yet received a shipping confirmation, you should be able to cancel your order. Please send us an email at info@kanela.ch.

If you have already received a shipping confirmation, the package is on its way and cannot be canceled.

If you haven't received a shipping confirmation yet, you should still be able to make changes to your order. Please send us an email at info@kanela.ch.

If you have already received a shipping confirmation, the package is on its way and cannot be changed.

If you haven't received a shipping confirmation yet, you should still be able to change your address. Please send us an email at info@kanela.ch.

If you have already received a shipping confirmation, the package is on its way and the address can no longer be changed.

• Order value under CHF 40: CHF 7.90
• Order value under CHF 100: CHF 5.90
• Free shipping on orders of CHF 100 or more

By default, your order will be shipped via DPD Home within 1–2 business days. Delivery usually takes one business day. Some brands have longer delivery times; the specific shipping time is noted with each product.

Please check your spam folder. If you haven't received an email, check the order status in your account under "Order History and Details."

No, we ship only within Switzerland and Liechtenstein.

For urgent cases, we also offer Saturday deliveries. To arrange this, please send us an email by 2:30 p.m. on Friday at the latest to info@kanela.ch.

The shipping surcharge for Saturday deliveries is CHF 6.00.

We also offer delivery requiring a signature. You can select this option when completing your order. A surcharge of CHF 2.00 will be applied.

You will receive the tracking number for your package in the shipping email as soon as the package has been shipped.

No, in-person pickups are not available.

No, we do not offer on-site sales.

Please check the status of your shipment first. You'll find the tracking number in the shipping email. If your package hasn't been delivered within 2–3 business days, please send us an email with your order number to info@kanela.ch.

If the tracking information shows that the package was delivered, please also check with your neighbors. If the package remains untraceable, we will initiate an investigation with DPD. This may take 5–14 days.

First, we'll check to see if the package was delivered to the correct address. To do this, please send us an email with your order number to info@kanela.ch. The investigation may take 5–14 days.

If DPD confirms once again that the package was delivered correctly, liability transfers to the customer. You can file a police report and report the incident to your insurance company. Kanela assumes no liability for stolen packages.

Upon receipt of the merchandise, the customer has the right to return the item informally within 14 calendar days. We only accept returns in their original packaging and that have not been opened. Non-returnable items are excluded from return due to hygienic, legal, or logistical reasons. These include, in particular:

• Food and Beverages
• Medications, dietary supplements, and other remedies
• Items with special hygiene requirements

Please send the package to the following address:

RMB Logistics
Returns
Staldenhof 8
6014 Lucerne

Please include the completed return form and note the reason for the return. Once the return has been reviewed, you will receive a refund, or the invoice will be canceled or adjusted.

Please send us an email at info@kanela.ch. Our customer service team will contact you within one business day.

• Invoice via Cembra Pay
• PayPal
• All
• Mastercard
• TWINT
• PostFinance
• American Express

Cembra Pay delivers invoices via email free of charge. There is a fee of CHF 4.25 for sending paper invoices by mail.

The credit check for Cembra Pay is conducted by Intrum AG and may result in a rejection for various reasons. For data protection reasons, only Intrum AG can provide information regarding the rejection.

Intrum AG, Credit Information Department
12 Eschenstrasse
8603 Schwerzenbach
Email: credit.check@intrum.com

For more information, please visit Cembra Pay.

Invoices are sent via email immediately after Cembra Pay confirms shipment. Please check your spam folder.

Invoices are mailed 2–3 business days after we receive the merchandise. If you have not received an invoice within seven days of receiving the merchandise, please send us an email with your order number to info@kanela.ch.

Please contact Cembra Pay directly at customer-care@cembrapay.ch.

If you did not return to our store after the TWINT payment was processed, please send us an email at info@kanela.ch, so that we can review your order manually. There may have been a connection error between TWINT and our store, or the order may have been canceled prematurely.

In rare cases, credit card payments may not be accepted on older devices. If this happens, please select a different payment method.

If none of the payment methods are accepted, please send us an email at info@kanela.ch.

You can use your bonus credit as a payment method at checkout. To do so, log in to your customer account and select “Apply Bonus Credit.”

In the shopping cart and during checkout, you can enter your coupon code in the field provided and apply it.

Each gift certificate can be redeemed only once and has a limited validity period.

Yes. First, apply your coupon code. Then, you can use your available bonus balance as a payment method at checkout.

Please contact Cembra Pay directly at customer-care@cembrapay.ch.

Please contact Cembra Pay directly so that a longer payment term can be arranged: customer-care@cembrapay.ch.

Yes, the terms for installment payments with Cembra Pay are listed on the invoice.